Return Policy

Return & Refund Policy

At Calm Bite, we want you and your pet to love your purchase. If you’re not completely satisfied, we’re here to help.

Returns  
You have 30 days from the date of delivery to request a return. To be eligible, your item must be unused and in its original condition.

Damaged or Incorrect Items  
If your item arrives damaged or incorrect, please contact us within 7 days of delivery with a photo of the issue. We’ll send a replacement or issue a full refund at no extra cost.

Refunds  
Once we receive and inspect your return, we’ll notify you. If approved, your refund will be processed back to your original payment method within 5–10 business days.

Return Shipping  
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Exchanges  
We only replace items if they are defective or damaged. If you need an exchange, contact us and we’ll guide you through the process.

How to Start a Return  
To begin a return or if you have any questions, please contact us at:  
chris2006.cv@gmail.com  

Please allow 1–3 business days for a response.

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Thank you for shopping with Calm Bite.